🐦 TicketRobin

Terms of service

Last updated: 11 January 2026

By using TicketRobin, you agree to these terms. Please read them carefully.

1. Service description

TicketRobin is an automated ticket monitoring service. We monitor publicly available ticket listings on official vendors and authorised resale platforms, and alert you when tickets matching your criteria appear.

TicketRobin is a notification service only. We do not sell tickets, handle ticket transactions, or guarantee ticket availability.

2. Eligibility

You must be at least 16 years old to use TicketRobin. By creating an account, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

3. Account registration

You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorised access
  • Be responsible for all activity that occurs under your account

4. Subscription and billing

Payment

Paid plans are billed monthly in advance. By subscribing, you authorise us to charge your payment method on a recurring basis.

Free trial

New users receive a 7-day free trial. You won't be charged during the trial. Cancel before the trial ends to avoid being charged.

Refunds

We offer a 14-day money-back guarantee on your first payment. After 14 days, subscriptions are non-refundable. We may provide refunds at our discretion for extenuating circumstances.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You'll retain access until then.

Plan changes

You may upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges or credits.

5. Acceptable use

You agree NOT to:

  • Use TicketRobin for any illegal purpose
  • Violate ticket vendors' terms of service
  • Use automated tools to access TicketRobin (e.g., bots, scrapers)
  • Attempt to reverse engineer, decompile, or hack our service
  • Resell or redistribute TicketRobin access without permission
  • Use the service to spam or harass others
  • Upload malware or malicious code
  • Overload our servers or interfere with other users

Violation of these terms may result in immediate account suspension or termination without refund.

6. Service limitations

No guarantee of availability

We cannot guarantee that tickets will be available when you receive an alert. Popular events often sell out within seconds or minutes.

Third-party sites

We monitor third-party ticket sites. We are not responsible for those sites' availability, accuracy, or terms of service. Your purchases are subject to the vendor's terms.

Service uptime

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance with advance notice when possible.

Monitoring frequency

We typically check sites every few seconds, but this may vary based on platform limitations and API rate limits.

7. Intellectual property

TicketRobin and all related content, features, and functionality are owned by TicketRobin and protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, or create derivative works from our service without explicit permission.

8. Disclaimers

TicketRobin is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Fitness for a particular purpose
  • Merchantability
  • Non-infringement
  • Accuracy or completeness of data
  • Uninterrupted or error-free service

9. Limitation of liability

To the fullest extent permitted by law, TicketRobin shall not be liable for:

  • Indirect, incidental, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Missed ticket purchases or sold-out events
  • Actions or policies of third-party ticket vendors

Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or £100, whichever is less.

10. Indemnification

You agree to indemnify and hold harmless TicketRobin from any claims, damages, or expenses arising from your use of the service or violation of these terms.

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our discretion.

Upon termination, your right to use TicketRobin ceases immediately. We may delete your account data after 30 days.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

13. Changes to terms

We may update these terms from time to time. We'll notify you of material changes via email or a prominent notice on our website.

Continued use of TicketRobin after changes take effect constitutes acceptance of the new terms.

14. Contact

Questions about these terms? Contact us: