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Privacy policy

Last updated: 11 April 2026

At TicketRobin, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information.

1. Information we collect

Account information

When you create an account, we collect your name, email address, and password. If you upgrade to a plan with WhatsApp alerts, we also collect your mobile phone number.

Tracking preferences

We store the event tracking preferences you configure, including event names, dates, price ceilings, notification preferences, and filter settings.

Payment information

Payment processing is handled by our secure payment partner (Stripe). We do not store your full payment details on our servers. Stripe processes payment data on our behalf, and we retain limited billing data (such as last 4 digits, card brand, expiration date, and payment status) for account management, invoicing, and support.

Usage data

We collect information about how you use TicketRobin, including login timestamps, features accessed, alerts delivered, and interaction events on our website and product. This helps us improve our service and troubleshoot issues.

Device and browser information

We automatically collect technical information including IP address, browser type, operating system, and device identifiers for security and analytics purposes.

2. How we use your information

We use your information to:

  • Provide and maintain the TicketRobin service
  • Monitor ticket sites based on your preferences
  • Send you alerts via email or WhatsApp when matching tickets appear
  • Process payments and manage your plan or pass access
  • Respond to your support requests
  • Send important service updates and security notices
  • Improve our service and develop new features
  • Prevent fraud and abuse

3. Legal basis for processing (GDPR)

For users in the UK and EU, we process your data based on:

  • Contract: Processing necessary to provide the service you've purchased or enrolled in
  • Consent: Where you've explicitly opted in (e.g., marketing emails)
  • Legitimate interests: For security, fraud prevention, and service improvement
  • Legal obligation: Where required by law (e.g., tax records)

4. Data sharing and disclosure

We do not sell your personal information. We share data only in these circumstances:

Service providers

We use trusted third-party providers to deliver our services. These providers process personal data under contractual terms and only for defined business purposes.

  • Stripe: Payment processing, fraud prevention, billing, and transaction records
  • Amazon Web Services (AWS): Cloud infrastructure and data storage (including service data and operational logs)
  • Cloudflare: Website delivery, performance, and security services
  • Google Analytics: Website analytics and performance measurement
  • Cloudflare Web Analytics: Website analytics and traffic insights
  • PostHog: Product and website analytics, including session replay, to help us understand usage patterns, improve journeys, and troubleshoot issues
  • AWS SES: Transactional email delivery
  • Twilio: WhatsApp alert delivery

Legal requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business transfers

If TicketRobin is acquired or merged with another company, your data may be transferred as part of that transaction.

5. Data retention

We retain your account data for as long as your account is active. If you cancel your account, we will delete your personal information within 30 days, except where we must retain it for legal or accounting purposes.

Alert history and usage logs are retained for 90 days for troubleshooting purposes.

6. Your rights

Under GDPR and UK data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Opt out of marketing or other consent-based processing

To exercise these rights, email us at privacy@ticketrobin.com.

7. Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted data at rest, secure password hashing, and regular security audits.

However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies and tracking

We use essential cookies for authentication and site functionality. We also use analytics technologies, including Google Analytics, Cloudflare Web Analytics, and PostHog, to understand traffic patterns, measure usage, improve the site, and troubleshoot problems. These analytics tools may use cookies and similar identifiers to collect information such as page views, clicks, navigation patterns, browser and device information, and approximate location derived from IP address.

We also use PostHog session replay to help us understand how users navigate and interact with our website and product, for example clicks, taps, scrolling, and page navigation. Session replay is used for product improvement, debugging, and troubleshooting.

Where required by law, we will ask for your consent before setting non-essential analytics cookies or enabling session replay. You can manage cookies through your browser controls and, where available, our cookie settings tools.

9. Children's privacy

TicketRobin is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International data transfers

Your data may be processed in countries outside the UK/EU. Where required, we use appropriate safeguards for international transfers, including adequacy regulations and contractual transfer mechanisms (such as standard contractual clauses with UK addendum or equivalent safeguards).

11. Changes to this policy

We may update this privacy policy from time to time. We'll notify you of significant changes via email or a prominent notice on our website.

12. Contact us

If you have questions about this privacy policy or how we handle your data, please contact us:

TicketRobin Limited (Company No. 16987459) is incorporated in England and Wales.

For GDPR-related concerns, you may also lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.