Frequently asked questions

TicketRobin is a ticket monitoring and alert service. It watches supported ticket vendors and authorised resale platforms for matching availability and then sends you an alert with a link to buy directly from the vendor.

No. TicketRobin is not a ticket marketplace or checkout provider. You always complete the purchase on the original vendor or resale platform after receiving an alert.

Sometimes. When you buy through a ticket link in an alert or an article, TicketRobin may earn a small commission from the platform, at no extra cost to you. That never changes what we alert you to: alerts fire on availability alone, every link says when it is an affiliate link, and you always buy on the platform's own site. TicketRobin is independent and is not endorsed by any ticket platform.

TicketRobin tracks major ticket vendors and resale platforms. Active Ticketmaster countries currently include the UK, the US, Canada, Mexico, Australia, New Zealand, South Africa, UAE, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Spain, Sweden, and Switzerland. We also support Ticketek, AXS in the UK and US, MLB Tickets for US events, and Royal Albert Hall. The supported platforms page is the best place to see the full active list and what is coming soon.

Alert speed depends on your plan. Basic checks run every hour, Fast every 5 minutes, and Instant is the highest-priority alerting tier.

Depending on the plan, you can set a budget and use additional filters such as seating or standing preferences, section and row filters, quantity, and other event-specific criteria shown in the product. Section and row filters are available on Fast and Instant trackers.

If you don't have WhatsApp, we'll send an SMS instead (SMS backup does not work with US/CA numbers), so you can still receive ticket alerts on your phone.

TicketRobin will significantly improve your chances by monitoring availability continuously and alerting you in real time, but it cannot guarantee that tickets will appear or still be available when you click through.

This message comes from Ticketmaster's anti-bot systems, not TicketRobin, and is commonly triggered by too many refreshes or clicks in a short period. Clear your Ticketmaster cookies or site data, close any extra Ticketmaster tabs, turn off any VPN, and try again. If you are still blocked, switch from Wi-Fi to mobile data (4G/5G) so you use a different IP address, or try another device. The block is usually temporary, but in rare cases we have seen it last 2-3 days. If that happens, contact Ticketmaster Support and ask them to review and unblock your account; TicketRobin users have successfully regained access this way. We know personally how frustrating this is because we have been caught by it many times ourselves. It is intended to stop bots and help real fans, but when it blocks genuine buyers it achieves the opposite. Follow our step-by-step troubleshooting guide for more detail.

Yes. How many events you can track depends on whether you are using Event Trackers or a Monthly Plan. The pricing page is the best source of truth for active tracker limits and plan features.

Yes. Every TicketRobin account includes 1 free Basic tracker by default, so you can track 1 event at a time without paying.

Event Trackers are one-time purchases for a single event. Once added, they stay active until the event date, with the speed and features shown for the tracker you choose.

Choose a Monthly Plan if you want to track multiple events on an ongoing basis and need more features, higher limits, or faster monitoring.

TicketRobin only monitors publicly available ticket information and sends alerts when matching availability appears. You still complete the purchase directly with the vendor through the normal checkout process.

TicketRobin currently offers a 14-day money-back guarantee on paid plans. If you are not satisfied, contact the team within 14 days of your initial purchase for a full refund.